ASG Technical Repair & Calibration

SEND REPAIRS & RETURNS TO:

ASG Repair Center
15700 S. Waterloo Rd.
Cleveland, OH 44110-3898
Phone: 888-486-6163
Fax: 216-481-4519
Email: asginfo@asg-jergens.com

Service – SO# required
Returns – RMA# required

Warranty Registration Form

At ASG, Division of Jergens, Inc., we strive to provide you with the best technical repair and calibration services as fast as possible. Our staff includes a team of experienced technicians who can provide service assistance with nearly any tool. We can repair products that we sell and calibrate most brands of torque meters and torque control screw drivers. Whether the need is repair, preventative maintenance, reconditioning or calibration and certification, ASG is committed to providing service to the highest quality standards. Coming Soon: ASG will be an ISO 17025 certified calibration house.

ASG in-house technicians provide live technical and troubleshooting assistance from our Cleveland location at (888) 486-6163, Monday through Friday from 8 a.m. to 5 p.m. (Eastern) excluding holidays. You may also connect with a ASG Live Customer Service Agent during these times. If your need is not urgent, you may choose to send us an email regarding your technical issue by using the contact form on the Contact ASG page and an ASG employee will contact you as soon as possible.

Warranty & Non-Warranty Repairs

ASG provides warranty and non-warranty repair service. Our non-warranty repairs are covered by a repair warranty on parts and labor for a period of (90) days from completion. ASG also offers a DIY Quote Program for those who prefer to repair their own tools. For a flat fee, ASG will disassemble and inspect a tool and provide the customer with a bill of materials necessary to repair the tool.

Pre-authorization is required prior to sending a service item to ASG. Please see contact information below.

Authorization Required: SO# - Contact ASG Repair Center at 888-486-6163 or asginfo@asg-jergens.com

ASG provides Repair Parts Lists for Assembly and Industrial brand products. Contact the ASG Repair Center.

Preventative Maintenance

In order to maintain optimal performance of your torque tools, ASG recommends that preventative maintenance tasks be carried out according to a regular schedule based upon monitoring the number of cycles per day along with the total number of hours that the tool is used. ASG offers full preventative maintenance services on all of our torque tools to help customers optimize tool performance and reduce unexpected downtime.

ASG Assembly & Industrial Brand Products: Contact ASG Repair Center to discuss preventative maintenance of your ASG Assembly & Industrial brand products.

ASG Precision Fastening Brand Products: ASG now offers X-GUARD™ extended protection and maintenance plans (beyond the standard one-year or one million cycles warranty on all new purchases) covering X-PAQ™ systems, network modules, SD2500 tools and accessories, available for an additional cost for all new purchases. For customers who currently own Precision Fastening products, ASG is pleased to offer standard preventative maintenance services. Contact the ASG Repair Center for details and to receive a quotation for existing Precision Fastening brand products.

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or asginfo@asg-jergens.com

Tool Reconditioning

ASG also offers complete tool reconditioning services to extend the life of your torque tools. Contact the ASG Repair Center to discuss our tool reconditioning services.

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or asginfo@asg-jergens.com

Calibration & Certification Services For Torque Products

No matter what type of assembly is being manufactured, accurate torque measurement is essential to a quality product. ASG recommends that all torque products be calibrated on a regular basis to maintain quality operation and avoid unnecessary disruptions to your business. ASG offers calibration services, performed and traceable to NIST standards, and issues a paper Calibration Certificate. ASG will offer ISO 17025 certified calibration soon.

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or asginfo@asg-jergens.com

Product Returns

Should any ASG product need to be returned for non-service related issues, please contact ASG Customer Service for assistance prior to shipping any product to our facility. Returns cannot be received into ASG without prior authorization.

Authorization Required: RMA# - Contact ASG Customer Service at 888-486-6163 or asginfo@asg-jergens.com

Tips From The Bench

Troubleshooting Preventative Maintenance Technical Bulletins

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