ASG Technical Repair & Calibration


ASG Repair Center
15700 S. Waterloo Rd.
Cleveland, OH 44110-3898
Phone: 888-486-6163
Fax: 216-481-4519

Service – SO# required
Returns – RMA# required

At ASG, Division of Jergens, Inc., we strive to provide you with the best technical repair and calibration services as fast as possible. Our staff includes a team of experienced technicians who can provide service assistance with nearly any tool. We can repair products that we sell and calibrate most brands of torque meters and torque control screw drivers. Whether the need is repair, preventative maintenance, reconditioning or calibration and certification, ASG is committed to providing service to the highest quality standards. 

ASG in-house technicians provide live technical and troubleshooting assistance from our Cleveland location at (888) 486-6163, Monday through Friday from 8 a.m. to 5 p.m. (Eastern) excluding holidays. You may also connect with a ASG Live Customer Service Agent during these times. If your need is not urgent, you may choose to send us an email regarding your technical issue by using the contact form on the Contact ASG page and an ASG employee will contact you as soon as possible.

For our European customers: Despol Techniki Montażowe is an authorized X-PAQ™ distributor and an authorized X-PAQ™ Repair Center in Europe. Despol TM Service Center is located in Warsaw, Poland. Contact Despol by emailing their service manager.

Warranty & Non-Warranty Repairs

ASG provides warranty and non-warranty repair service. Our non-warranty repairs are covered by a repair warranty on parts and labor for a period of (90) days from completion. 

Pre-authorization is required prior to sending a service item to ASG. Please see contact information below.

Authorization Required: SO# - Contact ASG Repair Center at 888-486-6163 or

ASG provides Repair Parts Lists for Assembly and Industrial brand products. Contact the ASG Repair Center.

Assembly Tool Warranty

ASG warrants to the original purchaser buying an ASG Assembly Tool product with the intention of use rather than resale, for a period of:

  • Two Years: HIOS Electric Screwdrivers and Power Supplies (except VZ and VB series)*; Fiam Pneumatic Screwdrivers and Nutrunners and Power Supplies; Fiam Air Motors; Fiam eTensil (2 years or 1 million cycles)
  • One Year: ASG brand Electric and Pneumatic Screwdrivers and Nutrunners; ASG brand torque wrenches; HIOS VZ-Series*; HIOS VB-Series*; Process Qualifiers; PS-Series Power Packs; ASG X-PAQ SD2500 (1 year or 1 million cycles), ASG X-PAQ EH2(1 year or 1 million cycles); Torque Testers
  • Six Months: Screw Presenters; Tape and Label Dispensers;

*Excludes driver and power pack used in automated applications.

ASG will replace those items found to be defective or otherwise fail to conform; or at ASG’s option, repay the price paid for the item. The buyer’s remedies with respect to any item found to be defective or otherwise not conforming shall be limited EXCLUSIVELY to the right of replacement or repayment. In no event shall ASG be liable for any incidental special or consequential damages or for damages in the nature of penalties. Wearble parts, including but not limited to blades, batteries, rollers, are excluded from warranty.

Disclaimer: Seller makes no other warranty whatever, expressed or implied, and all implied warranties of merchantability and fitness for a particular purpose are disclaimed and excluded from this transaction and shall not apply to the goods sold hereunder.

The GEDORE Warranty

GEDORE warrants to Customers who purchase a Product from the GEDORE catalogue, website or an authorized GEDORE dealer for use in their profession that the Product will be free from defects in workmanship and materials. GEDORE brand torque control tools are warranted for twenty-four (24) months from date of purchase and up to 5,000 torque cycles (where after GEDORE recommends re-calibration). Consumable Products are warranted only against defects in workmanship or materials that prevent their use. For purposes of this Warranty, Consumable Products are defined as those Products which are reasonably expected to be used up or damaged during use, including without limitation drill bits, saw and knife blades, grinding and sanding discs, knife blades, files, sensors and batteries.

This Warranty extends only to the original Customer and may not be transferred or assigned to any third party.

Preventative Maintenance

In order to maintain optimal performance of your torque tools, ASG recommends that preventative maintenance tasks be carried out according to a regular schedule based upon monitoring the number of cycles per day along with the total number of hours that the tool is used. ASG offers full preventative maintenance services on all of our torque tools to help customers optimize tool performance and reduce unexpected downtime.

ASG Assembly & Industrial Brand Products: Contact ASG Repair Center to discuss preventative maintenance of your ASG Assembly & Industrial brand products.

ASG Precision Fastening Brand Products: ASG now offers X-GUARD™ extended protection and maintenance plans (beyond the standard one-year or one million cycles warranty on all new purchases) covering X-PAQ™ systems, network modules, SD2500 tools and accessories, available for an additional cost for all new purchases. For customers who currently own Precision Fastening products, ASG is pleased to offer standard preventative maintenance services. Contact the ASG Repair Center for details and to receive a quotation for existing Precision Fastening brand products.

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or

Tool Reconditioning

ASG also offers complete tool reconditioning services to extend the life of your torque tools. Contact the ASG Repair Center to discuss our tool reconditioning services.

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or

Calibration & Certification Services For Torque Products

No matter what type of assembly is being manufactured, accurate torque measurement is essential to a quality product. ASG recommends that all torque products be calibrated on a regular basis to maintain quality operation and avoid unnecessary disruptions to your business. ASG offers calibration services, performed and traceable to NIST standards, and issues a paper Calibration Certificate. 

Authorization Required: SO# - Contact ASG Repair Center at (888) 486-6163 or

Product Returns

Should any ASG product need to be returned for non-service related issues, please contact ASG Customer Service for assistance prior to shipping any product to our facility. Returns cannot be received into ASG without prior authorization.

Authorization Required: RMA# - Contact ASG Customer Service at 888-486-6163 or

Tips From The Bench

Troubleshooting Preventative Maintenance Technical Bulletins

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